Privacy Policy

Who we are

Tripmate is provided by WARMCAMERA (“we”). We are responsible for your personal data under UK and EU data protection law. Contact us at support@warmcamera.com.

What we collect

• Account: your email, name, and optionally a username, profile photo, home town and travel style.
• What you add: trips, plans, packing lists, bookings, spending, notes, chat messages, polls, and the photos, videos, documents and passes you upload.
• Location: only while you use nearby search, to find places around you. We don’t keep a history of where you’ve been.
• Device and usage: device type, app version and the days you open the app; crash reports (device model, app version and your account ID); and anonymous counts of steps like finishing onboarding, tied to a random ID for your install.
• Purchases: whether you have Tripmate Pro. Payments are handled by the App Store or Google Play; we never see your card.

How we use it

To run Tripmate: keep your trips in sync across devices, share them with the people you invite, send the reminders you ask for, power search, AI and flight features, keep the service safe (for example rate limits and reviewing reports), fix problems, and understand which features help. We don’t sell your data, show ads, or track you across other apps and websites.

Who we share it with

Only what each service needs, only for the feature you use:

• Supabase (our database, storage and servers)
• OpenAI, if you allow Tripmate AI: your request and the trip details it needs. OpenAI doesn’t use it to train models.
• Google Places, Mapbox and Open-Meteo: searches and the area you’re looking at
• RouteStack and AeroDataBox: flight and hotel searches and flight numbers
• RevenueCat, Apple and Google: subscriptions
• Sentry: crash reports
• Expo: delivering notifications

People on a trip see that trip’s content. We may disclose data if the law requires it.

Where it’s stored and how long

Your data is stored by our providers [region, e.g. in the EU], with protections for any transfers outside the UK or EU. We keep it until you delete it or your account. Deleting your account (Settings → Delete account) removes your profile, trips, photos, documents and passes; trips shared with others are handed to another member. Backups are cleared within [30] days.

Your rights

You can access, correct, export or delete your data, object to or restrict how we use it, and withdraw consent (for example to Tripmate AI, in Settings). Most of this is in the app; for anything else, email support@warmcamera.com. You can also complain to the Information Commissioner’s Office (ico.org.uk) or your local data protection authority.

Children

Tripmate isn’t meant for children under 13 (or the minimum age in your country), and we don’t knowingly collect their data.

Changes

If we change this policy in a way that matters, we’ll tell you in the app before it takes effect.